Refund window
A full refund may be requested within 14 calendar days from the transaction date for every transaction completed through Paddle. No reason is required.
For subscription renewals, a new 14-day refund window starts on each renewal or charge date.
Request a refund
Refunds are handled by Paddle as Merchant of Record. Use the support link in your Paddle receipt or the Paddle Customer Portal, or visit paddle.net and choose “Request refund”. You may also contact [email protected] and we will pass the request to Paddle.
Access to a fully refunded product or subscription ends after the refund.
Cancellation
Subscriptions can be cancelled at any time through the Paddle Customer Portal or at paddle.net. Cancellation takes effect at the end of the current billing period and prevents future scheduled charges.
See the Paddle Refund Policy for further information.